In the diagrams above, a green tick displays an unlimited number of support incidents. Select Support offers a total of 10 company-level incidents in the designated areas. Some problems may require the use of multiple support incidents to correct them. You can save more than $33,000 by purchasing the exclusive AppleCare OS support plan at THE Alliance level of OETC. Member institutions can acquire any number of technical assistance contacts for their institution, at no minimum and at a low price per contact. Apple Stores can assign the company a local Apple Business Team Solution Engineer that provides a live connection consistent with the AOSS business team and engineers. The Solutions Engineer helps prioritize problems and guide IT departments to products that solve certain business problems, such as the foreign service.B. At first glance, the $5,995 entry price for AOSS seems expensive. With about $600 per critical incident, it is three times more expensive than Microsoft`s price of $195 per incident.
But even small businesses could spend more than that on lost productivity that solves the tricky iOS or OS X problems in a year, and considering direct access to Apple support from AOSS for routine cases, that`s a reasonable effort. (Microsoft only offers its online knowledge base for free and charges $195 for each direct technician support, no matter how serious.) Saur also uses MSDN to support its Active Directory infrastructure, and he believes Microsoft is well-integrated into the back office and Apple in the Front Office. MSDN fixes Microsoft`s more complex server infrastructure, says Saur. But he notes that Apple`s development programs, combined with AOSS, offer everything it needs to reliably deliver and support mobile applications to a large community of users. All three plans include unlimited access to AppleCare Help Desk Support and Help Desk Tools. This gives the company access to help in providing and supporting software, troubleshooting and a library of downloadable diagnostics for Mac hardware. Allianz subscribers receive up to three days of on-site support and support for multiple sites. You can also set selected technology contacts (two for Select and 6 for Alliance) to get appleCare Online Technician Training, usually a fee of $300 per person. Apple is a master at providing the features that users need. But does it also work with the functions the company needs? What about other areas of business interest: integration, support and acquisition? Microsoft offers the same IT benefits and consultants also for the general public – including enterprise computing – through its TechNet program.
The TechNet subscription for $199 does not include software, but offers free access to a single collection of Microsoft paid e-learning courses. Subscribers also have access to online chat services to Microsoft engineers and priority support in TechNet forums.